CM launches ‘Jagannanku Chebudam’
Amaravati, May 9: Chief Minister YS Jagan Mohan Reddy launched a toll-free grievance redressal helpline number 1902 as part of the ‘Jaganannaku Chebudam’ programme at the camp office here on Tuesday.
Speaking after launching the programme, the Chief Minister said that the government’s intention is to identify a solution for the problems and the same being followed in the last four years of governance ’During my padayatra, I have heard the plight of several people, and around 90-95 percent of the problems are man-made and if the government is fair, there will be a solution to such problems’’, he said.
For instance in rural areas, the majority of the elderly people complained of pension denial for them despite being eligible. In the previous TDP regime, schemes were implemented by the Janabhoomi committees by showing partiality, besides ignoring the eligibles. From pensions to allotment of houses, there was a similar situation. Many programmes e341,have been undertaken to reach more people and revolutionary changes were brought by the YSRCP Government and implementing the welfare schemes for all the eligible in a transparent manner without giving any scope for corruption.
As a part of the initiatives, the State Government has launched the new outreach programme is an improvised version of the Spandana, which aims to proactively reach out to the people, get their grievances in a focused manner, and address them in a mission mode. Right from District Collectors to the Commissioners to the secretaries, all the officials have been involved in this programme which focuses on resolving the people’s grievances on a priority basis, the Chief Minister said. For the effective implementation of the programme, Project Monitoring Units (PMUs) were established in Mandal, District, State level secretariats, and CMO. DGP, Chief Secretary, and CMO officials will review the PMUs timely for quick redressal of people’s grievances.
Elaborating further, the Chief Minister said that people can dial the CMO if they face difficulty in getting YSR Pension Kanuka and other benefits of welfare schemes or any delay in receiving YSR Aarogyasri services, any issues related to revenue records and others under Jagannannaku Chebudam. Explaining the functioning of the program, he said that people can dial the toll-free number 1902 to register their grievances. Once a caller shares a grievance with the representative of the call center, a unique YSR (your service request) ID will be issued. Regular updates will be shared through SMS regarding the status of the application. People can also share their feedback about the redressal, he informed.
Meanwhile, Collectors and SPs spoke to the Chief Minister virtually from different districts. One among them was Prakasam District Collector Dinesh Kumar who said that following the directions of the Chief Minister a special unit has been set up in the district. The Project Monitoring Unit is headed by the Collector and JC, in which a Special Deputy Collector is the convener, steps have been taken to examine the requests and complaints coming from all the government departments, also at the mandal level, and every grievance is examined and monitored.
Parvathipuram Manyam District Collector Nishanth Kumar said that they have prepared a complete mechanism for the redressal of grievances. A 24/7 call center has been set up and is monitored by a special officer. For the past few weeks, the officials have been fully prepared for the program and have taken steps to solve the problems without any delay. Appropriate training was given to the district officials and are also creating guidelines to be useful to others after the settlement of grievances.
YSR District SP Anubrajan said all measures are being taken to make Jaganannaku Chebudam program a success, and necessary police personnel have been appointed in project monitoring units at the district level and Mandal levels. Awareness sessions are also conducted and have taken steps to take the number 1902 to every doorstep, besides gathering daily status reports and resolving the pending issues immediately, monitoring will be done at the district level whether the petition is being resolved within the stipulated time frame and ensure justice to the petitioner with the coordination of all departments. Mandal and District Legal Service Authority support will be taken for the settlement of civil cases and also set up a feedback mechanism, hoping the program will become a role model for the country.
Later, the Chief Minister also launched the ‘Jagannaku Chebudam’ website. Minister for IT and Industries G Amarnath, Chief Secretary Dr. KS Jawahar Reddy, DGP K Rajendranath Reddy, Principal Secretary (Housing) Ajay Jain, Special Chief Secretary (Agriculture and Cooperation) Gopal Krishna Dwivedi, and other higher officials were also present.